1. Information we collect
We may collect account information such as name, email address, phone number, WhatsApp number, role, delivery locations and profile details.
We may collect marketplace activity such as orders, saved products, followed stores, product views, reviews, vendor applications, store details, messages and support requests.
2. How we use information
We use information to operate the marketplace, authenticate users, connect buyers with vendors, process orders, show account dashboards, improve trust signals, detect abuse and provide customer support.
Vendor information may be displayed on public store pages and product pages where necessary for buyers to evaluate and contact sellers.
3. Orders and communications
Order information may be shared between the buyer, vendor and marketplace administrators to support fulfilment, delivery, dispute handling and customer confirmation.
Where WhatsApp or phone contact is used, buyers and vendors are responsible for communicating respectfully and protecting personal information shared outside the platform.
4. Cookies and analytics
We use cookies and similar technologies for authentication, language preferences, security, basic analytics and marketplace performance. More details are available in our Cookie Policy.
5. Data protection
We take reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss or disclosure. No internet-based service can be guaranteed to be completely secure.
6. Retention
We retain information for as long as reasonably necessary to operate the marketplace, comply with legal obligations, resolve disputes, prevent fraud and maintain platform records.
7. Your choices
You may update account details through your dashboard where available. You may request support for account or data questions through the contact channels on SuqJunub™.